Pricing, Billing, & Subscriptions
Everything you need to know about Tango's plans, billing, and subscriptions.
24 articles
- Can I pay for Tango Pro with an invoice or purchase order?Need a PO on your invoice or an invoice to pay from? We'll send a payment link that activates Pro once it's paid.
- I paid for Pro but still see Free featuresWhy a new Pro subscription might not show up, and how to fix it.
- Tango's refund policyTango does not offer refunds; here's what happens when you cancel and who can cancel.
- Is there a free version of Tango to use?Tango is free to use - you can sign up at tango.ai.
- How do I change the billing details or payment method on my account?Update your billing email, address, Tax ID, or payment method from your account settings.
- Do you offer pricing discounts for schools or nonprofits?Tango offers discounts for nonprofits and schools with proof of status.
- What should I do if I am tax-exempt?If your organization is tax-exempt, email [email protected] with your certificate. We'll apply your status and refund sales tax already charged on recent invoices.
- How do I use my promo code?Apply a promo or coupon code to your account at checkout.
Tango Enterprise
Frequently asked questions about the Tango Enterprise plan
- How do I set up SSO and SCIM?How to set up SSO and SCIM on Tango Enterprise, plus FAQs on identity providers, SCIM and two-factor authentication.
- How can I troubleshoot SSOWe're sorry you're running into issues signing into your Tango account using SSO. Here are a few things you can try.
- How do I create a subfolder?A folder in a folder in a folder
- Getting started as a Sidekick in TangoGet started as a Tango Sidekick, a view-only role available on Enterprise plans as part of your seat purchase.
- How do I automatically deploy the extension and sign-in for all of our users?AKA Force Install and Magic Login
- What's the difference between Free, Pro and Enterprise?Compare Tango's Free, Pro and Enterprise plans: price, limits and what each one includes.
- Is Tango Pro pricing for one account?Tango Pro is priced per user, and upgrading a Workspace to Pro upgrades everyone in it.
- What happens to my Tangos if I downgrade from Tango Pro?Tango securely stores all your Workspace content until there is a request to delete or de-activate the account.
- How do I find my Tango Pro receipts?Receipts can be found in Tango Billing
- How do I upgrade my Workspace to Pro?Upgrade your Workspace to Pro and invite your team in one step.
- Do I have to upgrade everyone in my Workspace to Pro?Everyone in a Pro Workspace is an upgraded user.
- How does billing work for Tango Pro?More information about how billing works when adding and removing teammates in the middle of billing cycles.
- Is there a discount when I upgrade 3 or more users to Pro?Workspaces with 3 or more users automatically get Pro at $15 per user per month billed annually, or $20 billed monthly.
- How do I change ownership of my Pro subscription and my Pro Workspace's Workflows?Transfer ownership of your Pro subscription or move your Workspace's workflows to another user.
- What is Tango's cancellation policy?How to cancel a self-serve Tango Pro subscription and Tango's cancellation policy.
- How do I un-cancel my Tango Pro subscription?Reactivate a cancelled Pro subscription from your Billing settings.