Pricing, Billing, & Subscriptions
Everything you need to know about Tango's plans, billing, and subscriptions.
24 articles
- What's Tango's offer for current WalkMe customers?Are you a WalkMe customer? We’ll buy out your contract to switch to Tango.
- Is there a free version of Tango to use?Tango is free to use - you can sign up at tango.ai.
- How do I change the billing details or payment method on my account?Update your billing email, address, Tax ID, or payment method from your account settings.
- Do you offer pricing discounts for schools or nonprofits?Tango offers discounts for nonprofits and schools with proof of status.
- What should I do if I am tax-exempt?If your organization is tax-exempt, email [email protected] to apply your status to your account.
- How do I use my promo code?Apply a promo or coupon code to your account at checkout.
Tango Enterprise
Frequently asked questions about the Tango Enterprise plan
- What is included in Tango Enterprise?Powerful features that drive meaningful adoption, compliance, and automation.
- Does Tango support Two-Factor Authentication?Tango supports 2FA/MFA through your identity provider when you use SSO.
- How do I sign up for SSO?SSO is included in Tango's Enterprise offering
- How do I set up SSO and SCIM?FAQs about Single Sign-on (SSO) and System for Cross-domain Identity Management (SCIM)
- How can I troubleshoot SSOWe're sorry you're running into issues signing into your Tango account using SSO. Here are a few things you can try.
- How do I create a subfolder?A folder in a folder in a folder
- Getting started as a Sidekick in TangoGet started as a Tango Sidekick — a view-only role included in the Enterprise plan.
- What is the difference between Pro and Enterprise?Compare Tango Pro and Enterprise plans to decide which is right for your team.
- Is Tango Pro pricing for one account?Tango Pro is priced per user. Upgrading your account to Pro does not automatically upgrade others in your Workspace.
- What happens to my Tangos if I downgrade from Tango Pro?Tango securely stores all your Workspace content until there is a request to delete or de-activate the account.
- How do I find my Tango Pro receipts?Receipts can be found in Tango Billing
- How do I upgrade my Workspace to Pro?Upgrade your Workspace to Pro and invite your team in one step.
- Do I have to upgrade everyone in my Workspace to Pro?Everyone in a Pro Workspace is an upgraded user.
- How does billing work for Tango Pro?More information about how billing works when adding and removing teammates in the middle of billing cycles.
- We're upgrading multiple users and are interested in a discount. Do you offer discounts for large teams?If you're upgrading five or more users, contact us about volume pricing options.
- How do I change ownership of my Pro subscription and my Pro Workspace's Workflows?Transfer ownership of your Pro subscription or move your Workspace's workflows to another user.
- What is Tango's cancellation policy?How to cancel a self-serve Tango Pro subscription and Tango's cancellation policy.
- How do I un-cancel my Tango Pro subscription?Reactivate a cancelled Pro subscription from your Billing settings.