Yes. When upgrading a Workspace to Pro, you must upgrade all users within the Workspace. Workspaces are billed per seat, based on the number of users in your Workspace.
Workspaces with 1-2 members will be on the Pro Personal pricing, starting at $22/user/month when billed annually.
Workspaces with 3+ members will be on the discounted Pro Team pricing, which starts at just $15/user/month when billed annually.
If a new user is added to your workspace after the invoice has been generated, their seat will be billed retroactively on the next invoice.
Learn more about the different roles and subscriptions: What are the different member roles and pricing tiers?
To upgrade and assign roles: How do I upgrade my team?
Subscriptions renew automatically until explicitly canceled, as outlined in Tango's Terms and Conditions.
Common Billing Issues
Charges for Additional Users:
Adding a new user to your Tango Pro workspace during a billing cycle may result in additional charges. These charges are applied retroactively on the next invoice.
If a user is removed, the unused portion of their subscription is credited to your Tango account. This credit can be applied to future upgrades.
Charges After Cancellation:
If you are still being charged after canceling, it may be due to the subscription being associated with a different workspace. Ensure you also cancel the additional workspace if needed.
Charges for Subscription Renewal:
Subscriptions renew automatically unless canceled before the renewal date. Users are advised to review their renewal dates to avoid unexpected charges.
Refund Policies
General Policy: Tango does not offer refunds as a standard practice.
Exceptions: In certain cases, such as accidental charges or disputes, refunds may be processed as an exception. Refunds typically take 5–10 business days to appear in the bank statement.
FAQs for Account Actions
How do I cancel my Tango Pro subscription? To cancel your subscription, follow the steps outlined in Tango's cancellation guide ([URL]). Your renewal date will become your cancellation date, and you will retain access to Tango Pro until that time.
Will I be charged again after canceling my subscription? Once your subscription is canceled, no further charges will be applied. Ensure that no additional users are added to your workspace to avoid unexpected charges.
What happens if I remove a user from my workspace? The unused portion of their subscription will be credited to your Tango account. This credit can be used for future invoices. All credit is removed if you fully terminate your Tango subscription.