Tango Pro is billed per Workspace, not per person. If you've paid but still see Free limits or upgrade prompts, it's almost always one of the reasons below.
1. You're in a different Workspace
Pro features only apply in the Workspace that was upgraded. If you belong to more than one Workspace, you only get Pro features in the ones that are on Pro.
In the web app, click your Workspace name in the top left and pick the Workspace you upgraded. See How do I switch between Workspaces?
The extension captures into, and searches, the Workspace it's signed into. Check it's pointing at the right one: How to choose the Workspace where your Tango will record.
2. You're signed in with a different account
Each email address is a separate Tango account. If the Workspace was upgraded from one account and you're signed in with another, you won't see Pro. Log out and sign back in with the account that upgraded the Workspace, or ask that Workspace's Admin to invite your account.
3. You haven't joined the Pro Workspace yet
In a Pro Workspace, the Admin has to invite you. Check your email for the invite and accept it. See How do I join my company's Workspace?
4. The page hasn't caught up
Refresh the page, or log out and back in.
5. The feature isn't part of Pro, or needs one more step
Some features are Enterprise only: Pins, branching, SSO and SCIM, Secure Blur, Sidekick roles, Workflow Translations and the AI Agent.
The Desktop app is a separate download. See How do I install the Desktop app?
Voice Transcription is off by default. Turn it on when you start a capture. See How do I use Voice Transcription?
Still seeing Free?
Ask us in chat. Include the email address you paid with, the name of the Workspace you meant to upgrade, and the date you paid. Don't send card details.
More on how Pro billing works: How does billing work for Tango Pro?