Tango

Tango Documention

Yes! All Tangos are stored in your Workspace and there are 3 ways to search for them.

Can I store and search for Tangos in my Workspace?

Tango captures any process and turns it into a shareable, interactive guide for documentation that replaces screen shares and meetings.

How do you use Tango for documentation?

How to Restrict Access to a Workflow

Follow these steps if you need to permanently delete a Workflow.

How to delete a Workflow

Live Blur is a useful feature to protect against any Personally Identifiable Information ever being captured.

How do I protect PII and confidential information?

Learn your way around Tango and its features!

Quick Guide to Tango

When editing a Tango, clicking the "plus" icon between steps allow you to insert steps using a number of options.

How do I insert a step into a Tango?

How to Zoom in and out in screenshots

This Workflow shows you how to edit screenshots within a Workflow by using arrows, rectangles, text, and blur.

Can I edit an image after capturing?

Easily reorder steps in your Tango Workflow by grabbing step handles and dragging steps to their new location.

How to rearrange steps in a Tango Workflow

Commonly used editing features to make your Tangos tidy and professional.

Editing Workflows

You can export a workflow to PDF by clicking the Share & Export button, then selecting "Download".

How do I export to PDF?

Formerly Magic Copy, Tango supports copying into any HTML-supported platform - Google Docs, Notion, Confluence, Trainual, Zendesk, etc.

How to copy and paste a Workflow to another platform (formerly Magic Copy)

You can share individual Tangos with teammates, or invite them to your Workspace for deeper collaboration.

How to share a Workflow with a teammate

How do I customize my PDF export?

How to export a Workflow with Markdown

You can integrate your workflow into Notion, GSuite, Zendesk, Guru, Confluence, Microsoft, and many many more.

Does Tango integrate with other tools?

Want to make sure your teammates can view but not edit your Tangos?

How do I set a folder permission to "Everyone in Workspace Can View"?

Commonly used features when sharing your Tangos with others

Exporting and Sharing Workflows

To capture web-based processes, you can add the Tango browser extension on either the Google Chrome Web Store or Microsoft Edge Add-Ons.

How do I install Tango for the first time?

There are several sharing options to choose from, many of which are compatible with common tools & knowledge bases you probably use today.

How do I share a Tango?

Pinning your Tango Chrome extension ensures that it is always easily accessible from your Browser toolbar.

How do I pin my Chrome extension?

How do I start capturing a Workflow?

Tango works on almost all websites and web applications, but there are a few exceptions.

What does Tango not capture?

To more easily share all your content with teammates, partners, or customers, take advantage of the Team Workspace functionality.

Using Workspaces to share many Workflows and folders all at once

Moving your Tango to a Folder changes who can access the Tango

Understanding Folder Permissions

You can upload your brand logo as your Workspace icon, or choose a Tango fruit!

How do I set my Workspace icon?

Inviting others to Tango is simple to do from your Workspace dashboard.

How do I invite someone else to join Tango?

When you're logged in to Tango, the extension will alert you to available workflows you can access on any website where you work.

Why do I see a red number next to my Tango extension?

How-to's for downloading and capturing your first Tangos

Getting Started

Frequently Asked Questions

Tango does not currently offer a way to capture Workflows on phone or tablet devices.

When will Tango offer a mobile version?

Unfortunately the Tango product just operates in English today. Use the Tango editor to translate language as needed.

Can Tango be used in different languages?

Unfortunately there are not any currently supported ways to do self-hosting of Tango screenshots at this time.

Can I do my own image hosting?

Tango does not currently capture sound, audio, or voice recordings as part of guides or Workflows.

When will Tango capture voice recordings in Workflows?

Do you have a referral program?

Minimize Workflow image animation for Creators and Viewers who are sensitive to image movement across Windows and MacOS.

How to reduce image animation

Tango's side panel shows Tangos that you've starred, along with Tangos relevant to whatever website you're on

Who can "Discover" my Tangos in the extension?

Yes! A callout is a great way to provide additional context on a step or call attention to a particularly tricky part of a process.

Can I add callouts to my Tango?

Search in the extension only works for Tangos in the Workspace that you are currently signed into.

Some Tangos aren't showing up in my extension

Can Tango do "xyz?" We've answered a few questions here.

General Capability FAQs

You can share folders with any members of your Workspace.

How do I share a Folder?

Tango Desktop is available on the Tango Pro plan and allows you to capture across non web-based programs like Microsoft Excel and Office.

Can I capture desktop Workflows?

Add your brand to your Tangos by upgrading to Tango Pro or Tango Enterprise.

Can I add my own branding to Tango Workflows?

Update your billing details (email address, address, Tax ID or payment method) by following these steps

How do I change the billing details or payment method on my account?

Questions about paid features and billing

Tango Pro FAQs

There are a few reasons that you might not be getting a verification email or password reset email from Tango.

I’m not getting the Tango Verification email

Save your workflow and click Add steps to continue capturing beyond 100 steps

Are there limits to how many steps I can capture in a Workflow?

Are there limitations to what sites or technologies Tango can capture?

Free users are limited to creating one Workspace.

How many Workspaces can I create?

We're changing the way we capture a Tango, which should result in a better experience!

My Tango tab isn't the first tab anymore

Creators on our Tango Free plan are limited to 15 Workflows before being prompted to upgrade to Tango Pro.

What is the 15 workflow limit warning I see?

Why doesn't Tango work on Arc browser?

How do I Re-install the Tango Chrome Extension?

You certainly can! Learn how to change the URL of all links in a Tango with a few clicks.

Can I bulk edit URLs in a Tango?

Common areas users communicate getting stuck

Stuck? These articles might help

Pro users can remove the Tango branding and logo from PDF downloads and add their own brand as the document heading.

How do I add my logo to PDF downloads?

Yes! You can add or change Headings on your Tango.

Can I add or change the Headings on my Tango?

Let Tango help you generate a useful title for your how-to guide!

Automagic Titles

Blur the same area across multiple screenshots with Batch Blur!

How to use Batch Blur

You can see the total Views on any Tango in your Workspace. You can also see detailed viewer analytics for Tangos you created.

How to understand Workflow views

Embedding a live version of your Tango into your website or knowledge base is the best way to share a Tango.

How to Embed a Tango into your website or knowledge base

Does Tango have a VPAT? No, but we are committed to accessibility.

What accessibility features does Tango include?

Read more here about Tango's main features

Product FAQs

Tango is not a screen recording or video recording tool, but does offer some motion and interactivity when viewed in certain formats.

Is Tango a screen recorder? Does Tango capture video?

Tango makes it easier to "get it right" for content creators and also faster for viewers and learners to find the answers they need.

Why is capturing with Tango better than capturing with a screen or video recorder?

Tango vs Screen Recording & Video

If your company email has changed or you would like to use a new username and email to login to your Tango account we can help you.

How to change your login email

To change your login password for your account or to assign a password to your Google login, read below

Resetting your password

If you would like to erase, delete, or remove your account entirely please reach out and we can help

How do I permanently delete my account

Feedback is best provided with our in-app widget or via email.

Where can I provide feedback?

Changing a login email, passwords, and deleting your account

Help with My Account

Here's how Guide Me compatibility and access works.

How does Guide Me access and compatibility work?

Yes - you can toggle Guidance "off" in the side panel.

Can I turn off Guide Me?

If you have a Tango account and Tango extension, click Guide Me on a workflow in your Workspace to activate step-by-step, onscreen guidance.

What does the Guide Me Button do?

Guide Me is designed for teams to share knowledge quickly on processes that they've captured with Tango, to other Tango users.

Can I install Guide Me as a plug-in to my own product?

Creators & Admins can get detailed Viewer Analytics; Pro users can also see a list of viewers, and how much of the process they completed.

Can I see who viewed my workflow?

Guide Me is the best way to follow a Tango! It was designed for onscreen learning to help you complete a process. Click the Guide Me button!

What is Guide Me?

Sidekicks are Guide-Me only users within a Tango Workspace. Today, only Enterprise Workspaces include Sidekicks.

What is a Sidekick? Why don't I see the Sidekick option in my Workspace?

This means you need to join the Workspace to continue using Guide Me.

Why am I out of guided views?

How can I use Guide Me for end-users of our product?

Yes! With Guide Me, you can add a comment to any step in a Tango, and add an emoji reaction or comment to the end of the Tango.

Can I comment on a Tango?

Learn more about an entirely new way to experience your process documentation: interactive walkthroughs

Guidance

What Tango Desktop needs to capture your desktop processes.

What permissions will I need to enable to use Tango's Desktop App?

Here's what Tango's Desktop app will capture.

Will the Desktop app work with the programs I use?

Tango Desktop allows you to capture processes outside the browser. Here's how to download it.

I've upgraded to Tango Pro. How do I install the Desktop app?

Have you updated to the most recent Desktop version?

My Desktop app isn't working

Desktop capture is available with a Tango Pro subscription. Here are a few FAQ's about Tango's Desktop app. 

Desktop

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Find answers and get help from Intercom Support and Community Experts

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