Viewer Analytics
You must be a Creator or Admin in order to see Viewer Analytics.
Creators can only see Viewer Analytics for their workflows, or any workflow they have edit access to
Admins can see Viewer Analytics for all workflows
In the Viewer Analytics modal for any workflow you create or have edit access to, you can check out:
Who has viewed the workflow
When they viewed the workflow
How many steps users completed, including where they dropped off
What method it was accessed (Guide Me, Web App, Embed, etc)
You can also filter by:
Time period (All time*, 90 days, 30 days, 14 days, 7 days)
Channel (Guide Me, Guide Me Panel, Web App, or Embed)
*All time views is the default setting
Are author views included?
By default, author views are excluded, but you can toggle on author views within the Viewer Analytics modal if needed.
How up-to-date is the data?
Data is refined nightly, so only views up until the previous refinement will be shown by default. However, you can toggle on today's data within the Viewer Analytics modal if needed.
ℹ️ Viewer analytics are available within individual Workflows
From your Tango workflow...
1. Click on the chart icon next to 'Guide Me' to view the Workflow analytics
2. A. You can adjust by time period (All time, 90 days, 30 days, 14 days, 7 days)
B. You can also adjust by Channels (Guide Me, Guide Me Panel, Web App, or Embed)
3. You can also see the general completion rate
4. The Completion section of the Overview shows how many steps users completed in Guidance, and where they may have dropped off.
The Guidance completion rate as a percentage is calculated for users who went through all the steps, or completed at least 80% of the workflow.
5. Click on Viewer Activity for more granular user data.
6. Explore the list of unique users and a timestamp of when they viewed
*Free users can only see up to 3 unique viewers, and the mode in which they viewed
7. Completion under Viewer Activity shows who went through the workflow using Guidance, and how many steps they completed.
8. Click on Comments & Reactions to read feedback shared by viewers
Created with Tango.ai