Find the section that matches what you're seeing.
Is it Tango you're trying to log in to?
If you're following a guide that another organization made with Tango (for example a school portal, a benefits site or an HR system) and you can't log in to their system, we can't help with that account. Tango doesn't run that site. Contact the organization that gave you the guide.
Looking for the Tango Live streaming app? That's a different company, so we can't help with Tango Live accounts, coins or gifts.
You signed up with Google
If you created your account with "Sign up with Google", you never set a Tango password, so Tango won't send you a verification or password reset email. Click "Sign in with Google" and choose the same Google account.
To log in with a password instead:
Log out of Tango.
Sign up with the same email address you use for Google sign-in.
Set a password.
You'll see all the same content. More in Resetting your password.
Your password isn't working
Check the spelling of your email address, then reset your password. If the reset email doesn't arrive, see the next section.
The verification or reset email isn't arriving
If you signed up with Google, no email will come. Use "Sign in with Google".
Check your spam folder.
Check the spelling of your email address.
Ask your IT team. Company email servers sometimes block or delay these emails.
Your company signs in with SSO
Use the exact same email. Your identity provider (Okta, Azure AD and so on) may hold more than one address for you. The one you pick must exactly match your Tango login. For example, [email protected] and [email protected] are different logins.
Log out fully. Go to app.tango.us/logout, then sign in again.
Clear your cookies for app.tango.us and try again.
Still stuck? Email [email protected] with the subject "Tango SSO Issue - your company name". Include what's happening, the email address you're using, your identity provider, and screenshots or a screen recording if you can. More in How can I troubleshoot SSO.
You're logged in, but your content is missing
You may be in a different Workspace, or signed in with a different email address. See How do I switch between Workspaces?
You need to change your login email
Still can't log in?
Contact us in chat or at [email protected]. Tell us the email address you're trying to log in with and how you originally signed up (Google, email and password, or SSO).